Refund policy

Refund Policy

Last updated: 17 October 2026

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and unused, with all tags, and where possible in its original packaging. You will also need the receipt or proof of purchase.

How to start a return

To start a return, please contact us at info@miz-collection.ch within the 15 days and include your order number. We will reply with everything you need to know about sending your item back.

Returns must be sent to the following address:
Miz Collection AG, Gattikonerstrasse 129, 8136 Gattikon, Switzerland

Items sent back to us without first contacting us cannot be accepted.

You can always contact us with any return question at info@miz-collection.ch or by phone on +41 79 256 72 52.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can look into the issue and make it right.

Exceptions / non-returnable items

For hygiene reasons, worn underwear and opened socks cannot be returned. Gift cards cannot be returned either. If you have questions about a specific item, please get in touch before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you would like instead.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped to a country of the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, the purchase price will be refunded to your original payment method within 10 business days. Please remember that your bank or card provider may need some extra time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@miz-collection.ch.